![]() There was an instance of a Tennessee woman who bought $24 worth of paper plates on Amazon at Christmastime and somehow asked for expedited service to get the order more quickly. The other possibility is that Carroll somehow asked for two-day or expedited shipping. That said, Amazon’s policy clearly states "sellers cannot set excessive order fulfillment or shipping costs.” So a $7,000 charge for three boxes of toilet paper would not be an acceptable charge no matter what the circumstances. The caveat: Prices and delivery speeds vary from Hawaii, Alaska and Puerto Rico.įor items sold by third-party shippers that don’t use Amazon’s facilities to ship from, pricing and speed can vary. These break down into two groups: those that keep their goods in Amazon’s warehouses so Amazon can ship them and those that simply do the sale via Amazon’s website but t ship the goods from their own warehouses. ![]() Instead, she must have been ordering from a third-party seller that sells its goods on Amazon’s website, where Amazon is the go-between but the actual transaction is considered to be between the buyer and seller.Ĭurrently, more than 50% of items sold on Amazon come from these third-party sellers. This toilet paper was not Prime-eligible, or it would have come in two days for free.Ĭarroll also couldn't have been ordering from Amazon itself. Prime members pay $119 a year for free, two-day delivery on millions of items along with a host of other perks. More: Woman nailed with $7,000 shipping charge after ordering toilet paper on Amazonįirst, even if Carroll had a membership to Amazon's Prime program, which provides free, two-day shipping for more than 100 million items, this clearly wasn't a Prime-eligible item. USA TODAY wasn’t able to reach Carroll, but we did talk to logistics experts to help walk us through what might have happened, and how to avoid it. Eventually, though, Amazon stepped in, refunded her and took action against the seller. Originally, when she asked Amazon for help she didn’t get a response Amazon wanted her to take it up with the seller. Her requests to the company selling the toilet paper on Amazon went unheeded. She told Atlanta’s WSB-TV she was flabbergasted when she checked her bank statement - she’d used a debit card - and found she'd been charged a shipping fee of more than $7,400. How can you avoid getting similarly dinged?īarbara Carroll bought three boxes of toilet paper as part of her job as a building manager. SAN FRANCISCO - By now, the story of the Georgia woman who ordered $88.17 worth of toilet paper from Amazon and got charged more than $7,000 for shipping has become the stuff of Internet legend. Watch Video: Woman charged more than $7,000 after buying toilet paper on Amazon
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